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Find Your Surprise

Discover Troou, where surprising prices meet unique quality. Find practical treasures that bring joy to your everyday life.

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Frequently Asked Questions

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

How long will my order take to arrive?

All products include free standard shipping. Orders are shipped from our warehouse in China, and we have partnered with reliable shipping companies to ensure a smooth shopping experience for our customers. It takes about 5-15 days to arrive in most countries and regions.

How do I track my order?

  • We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
  • You can track your order here

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and Apple, Google payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address, as we do not know how long the destination's customs department will have the package on hold.

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  • Free Shipping

  • 30-Day Return

  • Secure Payment

  • 24/7 Support